Shipping policy
Shipping Policy — Schins Atelier
At Schins Atelier we do our best to deliver your order with care and speed. Below you will find all the information about our shipping, delivery times and costs.
Order Processing
Orders placed and paid for on working days (Monday to Friday, excluding public holidays) before 3:00 PM (15:00 CET) are shipped the same day. Orders placed after 3:00 PM, on weekends or on public holidays are shipped the next working day.
During busy periods (sales, holidays, new collections), the processing time may be extended by 1–2 working days. You will automatically receive an email with tracking information as soon as your order is on its way.
Shipping Method
We ship within the European Union via PostNL (Netherlands and Belgium) and DHL (other EU countries). Every shipment includes tracking so you can follow your parcel online.
The risk of loss or damage transfers to you at the moment that you — or a third party other than the carrier designated by you — take physical possession of the goods.
Delivery Times
|
Destination |
Carrier |
Delivery time |
|
Netherlands |
PostNL |
1–2 working days |
|
Belgium |
PostNL |
3–5 working days |
|
France |
DHL |
3–5 working days |
|
Germany |
DHL |
3–5 working days |
|
Other EU countries |
DHL |
3–5 working days |
Delivery times are estimates from the moment of shipment. Delays caused by the carrier are beyond our control.
Shipping Costs
|
Destination |
Option |
Cost |
|
Netherlands |
Service Point PostNL |
€ 5.95 |
|
Netherlands |
Standard PostNL |
€ 6.95 |
|
Belgium |
Standard PostNL |
€ 7.95 |
|
France |
Service Point DHL |
€ 8.95 |
|
France |
Standard DHL |
€ 9.95 |
|
Germany |
Service Point DHL |
€ 8.95 |
|
Germany |
Standard DHL |
€ 9.95 |
|
Other EU countries |
Standard DHL |
€ 12.95 |
All prices include VAT.
Shipping Area
We ship exclusively within the European Union. Orders with a delivery address outside the EU cannot be accepted.
In-Store Pickup
You can collect your order free of charge at our store in Maastricht:
Schins Atelier
Maastrichter Smedenstraat 15
6211 GK Maastricht
Netherlands
Select In-store pickup at checkout. You will receive an email as soon as your order is ready — usually within one working day. Orders can be collected free of charge during our opening hours up to 14 days after notification.
Not at Home
If you are not at home at the time of delivery, the carrier will make a second attempt or deliver the parcel to a nearby pickup point. You will be notified automatically. Parcels that cannot be delivered and are returned to us will, on request, be reshipped against new shipping costs.
Incorrect Address
Please check your delivery address carefully before placing your order. In case of an incorrect address, the costs for reshipping or retrieving the shipment may be charged to you.
Damage or Loss During Transit
If your parcel arrives damaged, please contact us within 48 hours of receipt at info@schinsmaastricht.com with a brief description and, if possible, photos. If we suspect loss during transit, we will open an investigation with the carrier on your behalf.
Returns
Not entirely satisfied? You have 14 days from receipt to return your order without giving a reason. See our Refund Policy for the full terms and instructions.
Questions?
We are happy to assist you personally.
Schins Atelier
Maastrichter Smedenstraat 15
6211 GK Maastricht
Phone: +31 (0)43 321 5607
Email: info@schinsmaastricht.com